Privacy Policy
What This Policy Covers
This policy explains how AEB Services, Inc. collects, uses, and protects your personal information when you visit our website, call us, or ask us to come look at a project in your home. It covers what you share through our contact form, over the phone, and in person during a walkthrough or estimate visit.
What Information We Collect
When you fill out our contact form, request service, or call us, we collect what you choose to give us: your name, phone number, email address, service address, and a description of what you need done, whether that is trim work, a TV mount, new flooring, or a list of repairs around the house.
Like most websites, this one also receives basic technical information that your browser sends automatically, such as your IP address, browser type, and the pages you visit. We use it to keep the site running, keep it secure, and understand which pages are actually useful to the people reading them.
How We Use Your Information
We use the information you give us for a short list of practical reasons, all of them tied to the work you've asked us about or to keeping this website working well. Here is what each one means in plain terms:
Plan and complete the work you've asked us to do.
Your phone number lets us call you back to talk through the project, your address tells us where to meet you for the walkthrough, and your description of the job tells us what to look at before we put together your quote and schedule the work.
Follow up about your project.
We may contact you to confirm an appointment, answer a question about your quote, or check in once the work is finished. These messages are about work you've asked us about, and you can tell us at any time that you'd rather not hear from us.
Improve the website.
Aggregate information about how visitors use the site, such as which pages people read and how they found us, helps us figure out what is useful and what isn't, so we can make it easier for homeowners to find the service they need and get in touch.
Who We Share It With
We don't sell, rent, or trade your personal information to anyone. Your contact details and the details of your project stay with the people on our team who need them to plan, quote, and complete your job, and they are used only for that purpose.
The companies that host this website and carry our messages may handle your information on our behalf as part of providing those services to us. We share only what is needed for the site and our communications to work, and nothing beyond that.
How Long We Keep It
We keep your contact details and job records for as long as we need them to schedule, quote, and complete your work, to answer questions about that work afterward, and to meet any legal or record-keeping obligations that apply to us. When we no longer need something, or you ask us to remove it, we delete it.
How We Protect It
We take reasonable steps to keep the information you share with us safe from loss, misuse, and unauthorized access. No website or method of storing information is perfectly secure, so we limit what we collect to what we actually need to help you with your project.
Your Rights
The information you share with us is still yours. Whenever you have a question about what we hold or how we use it, you can reach out and ask us to do any of the following, and we will take care of it as promptly as we can:
Tell you what we have on file about you.
Send a request through our contact form or call (302) 379-0344, and we'll let you know what contact details and project information we have on record for you, so you know exactly what we're working from.
Correct anything that's wrong.
Wrong phone number, outdated address, or a misspelled name — let us know and we'll fix it. Accurate details help us reach you about your appointment and make sure we show up at the right house for your walkthrough or project.
Delete it entirely.
Unless we're legally required to keep a particular record, we'll remove your information on request. If you have an open project with us, we may need to finish or close out that work before everything tied to it can be deleted.
Opt out of follow-up communication.
If you'd rather not hear from us after a quote or a finished job, tell us through our contact form or call (302) 379-0344, and we'll stop reaching out. You can always get back in touch whenever you have another project in mind.
Cookies and Analytics
This site may use standard browser cookies to make its pages work properly and to gather aggregate information about how visitors use it. These numbers help us understand traffic as a whole, not track you personally. You can block or delete cookies at any time through your browser settings.
Changes to This Policy
If we update this policy in a meaningful way, we'll post the new version on this page so it's always the current one. If you have shared your information with us and want to know whether anything has changed since then, you're welcome to ask us directly at any time.
Contact
Questions, requests, or concerns about how your information is handled can go through our contact form, or you can call us at (302) 379-0344. You can also write to us at AEB Services, Inc., 25505 Guinea Hollow Rd, Millsboro, DE 19966, and we'll get back to you.